HOW TO ORDER
1. How can i order?
You can book your order through phone, website, fairs and exhibits, meet-ups, or visiting us by appointment at our sales offices.
2. What are the details needed for ordering?
For us to estimate the price, we need the following specifications:
a. Finger Sizes
b. Preferred Width
c. Preferred Thickness
d. Preferred Diamond/s to be used (if any)
If you don't have any idea regarding the specs please call us now, and our account executives will be glad to assist you.
3. Can I request quotation via email or phone?
We are sorry but we do not make quotations via email or phone. We discourage this setup because we want our service to be personal, and specially fitted to each client. We want to meet our couples personally and discuss with them their concept and the details of their dream wedding rings.
At VGem Jewelry, we believe that a couple’s love story is like nobody else’s, so must the ring too! Every couple’s ring is a masterpiece that deserves special attention. We need to sit down and discuss how we would make your rings an iconic masterpiece of your own symbol of love to represent your own ideas, preference and choice.
HOW TO MAKE PAYMENTS
1. What are the payment facilities available?
V-Gem Jewelry always finds ways to give our clients convenient and efficient access to payments facilities. You may pay via:
a. Cash (only main office can accept cash payments)
b. Checks (sales staff and main office can accept check payments)
c. Credit Cards (this payment facility is made possible through Themes & Motifs)
d. Inter-Branch Deposits
2. What are your terms of payment?
Normally our terms of payment is 50% down payment, and 50% Cash On Delivery. However, because of our aim to provide our clients a more flexible payment option we also accept checks, layaway scheme, inter-branch deposits, and credit cards payments (for down payment only).
3. Do you offer layaway scheme or installment plan?
Yes! We offer layaway scheme. This scheme is best for those soon-to-wed couples who more than adequate time to prepare their wedding. Book your order with us for at least Php 2,000.00 or 10% of the quoted price and your layaway term is up to the last month before your wedding month, with no service charge or interest.
Do you have a product Catalog
Although, we encourage our clients to find any design inspiration from the internet, magazines, and even personal designs or actual photo references for your special ring designs, we also have a design catalog for design suggestions only. There are more than a hundred designs to choose from, but we strongly encourage couples to have their own design concepts because the wedding is a once in a lifetime event in couples lives. Isn’t it more memorable and special that you designed your own wedding rings which will remain forever around your fingers after you say i do?
How long does the production of the rings take?
The production depends on the material to be used. For GOLD, a production period of two to three weeks is estimated. While for PLATINUM, it will take two months production period because of its unavailability in the Philippine market. Special ordering of materials is required.
Also for both, please allow about a week of additional time for quality assurance.
4. Where can we pick our wedding/engagement ring(s)?
You can pick them up in our sales offices in different reputable wedding one-stop-shop in metro Manila.